Generative AI and
Prompt Engineering
for Sales & Customer Service
Unlock the Power of Generative AI for Your Department.
Designed for sales and customer service professionals. No programming knowledge required.
TBA | 2 days, Face to Face
Venue: Adamson University Campus
Generative AI is for
Sales Professionals too.
Beyond the hype – how do I leverage AI specifically for sales processes and workflows?
This 2-day course was designed to tackle the pain points and opportunities in sales and customer service operations – so that you can deploy AI much faster.
We’ll take you through the entire lifecycle of developing AI systems – from inception to design, verification, and deployment. Upon leaving this course, you can be sure that the AI tools you build solve real problems that need solving.
This hands-on postgraduate course also lets you experience designing and building your own Generative AI assistants that will transform your job, boost productivity, and elevate customer satisfaction.
What You'll Learn from this Course:
AI Transformation According to Recognized Standards
Learn the entire lifecycle for AI systems - from inception to design, verification, deployment, according to globally-recognized ISO standards.
Design Department-Specific
AI Tools
Create powerful AI applications tailored for sales and customer service without any prior coding experience.
Enhance Productivity & Engagement
Conduct workflow analysis and design Gen AI systems that will streamline sales processes, improve customer interactions, and drive better results.
Master Prompt Engineering
Learn the art of crafting effective prompts to maximize the potential of Generative AI
Risk Management & Security
Address potential risks and security considerations associated with AI deployment in sales & customer service. Learn to apply ethical and responsible AI principles.
Disclaimer: This course focuses on applications of Generative AI and RAG, and NOT on Discriminative AI.
Earn a Completion Badge from
Adamson University and Accredify
Who Should Attend?
Sales professionals, account managers, customer service representatives
Client relations, service delivery, and customer success managers
Compliance and customer data governance officers
Executives looking to use Generative AI responsibly in customer-facing roles
Meet Your Trainers
Alvin Toh
CMO & Co-Founder,
Straits Interactive
MBA, Lecturer at Singapore Management University
Edwin Concepcion
Fellow of Information Privacy (FIP)
AI Governance Professional (AIGP)
PECB Certified Trainer for ISO Standards (27001, 27701, 37301)
Kristine Yu
MSc Innovation & Business, Certified Innovation Associate
Course details
Generative AI Apps Design and Prompt Engineering in Sales & Customer Service
PLUS: This course is credited towards an Advanced Certificate in Generative Artificial Intelligence Apps Design and Prompt Engineering (6 modules)
Duration: 2 Days
Time: 8:30 AM - 5:30 PM
Price: ₱17,990 (VAT inclusive)
Venue: Adamson University Campus
No Prior AI Knowledge Required: Designed for non-technical professionals who want to learn AI. The entire course is no-code.
Official Certification: Certificates of Completion issued by Adamson University.
Expert Trainers: Learn from industry leaders and domain experts.
1
Practical Approach to Large Language Models (LLMs) and Retrieval Augmented Generation (RAG)
2
Gen AI Apps Design and Prompt Engineering Sales and Customer Service
3
Gen AI Apps Design and Prompt Engineering in Learning and Development
4
Gen AI Apps Design and Prompt Engineering in Compliance and Legal
5
Gen AI Apps Design and Prompt Engineering in Human Resource
6
Gen AI Apps Design and Prompt Engineering in Marketing and Communications
IMPORTANT NOTES:
- Participants are REQUIRED to bring their own laptop for the course. If you are using a tablet, we would recommend a size of at least 11” for you to be able to follow through with the class exercises.
- Please install Google Chrome before the start of the course.
Still have questions?
Talk to us, we’re here to help
Schedule a free call with a Course Consultant. Get clear answers, personalized advice, and discover how this course can work for you!
